Updated Protocols as of Dec. 7th 2020

Noted changes include:

Guidance Document for Personal Services Facilities – COVID-19
All personal services facilities are to follow the requirements outlined in the Guidelines for Personal
Services Facilities. The Guidelines can be found at:
https://www.princeedwardisland.ca/en/publication/guidelines-personal-services-facilities
A list of what is considered a personal services facility can be found in the Guidelines.
This guidance document is to be referenced in addition to the Guidelines.
In-home personal services establishments should only open if there is a separate entrance from the
outside to prevent clients from passing through personal space. If this is not possible, a plan must be
included in the operational plan to ensure clients pass through the personal space with limited risk for
possible exposure to COVID-19.
OPERATIONAL PLAN
All businesses operating during the COVID-19 pandemic are required to have an operational plan. The
operational plan does not need to be submitted to the Chief Public Health Office for approval. However,
the plan will need to be made available during inspections by a government official.
A template can be found at: www.princeedwardisland.ca/en/publication/covid-19-operational-plantemplate
Part of developing an operational plan is to identify protocols that everyone in the workplace must
follow to keep employees and clients safe. COVID-19 spreads through droplets when an infected
person coughs or sneezes or from touching a contaminated surface and then touching your face. A
situation with higher risk will require adequate protocols to address this risk.
The risk of person-to-person transmission increases the closer you come to other people, the amount of
time you spend near them, and the number of people you are around. The risk of surface transmission
increases when several people contact the same surface in a short period of time.
Selecting Protocols:
1. Elimination:
 Social distancing (2 meters) of clients and employees
 Limiting people within the workplace at any one time
2. Engineering Controls:
 When social distancing cannot always be maintained, install physical barriers to
separate people.
3. Administrative Controls:
 Rules and guidelines (ie. enhanced cleaning and disinfection procedures, not sharing
tools, traffic flow within the workplace, etc.).
4. Personal Protective Equipment:
 To be used when the first 3 protocols are not enough to control risk to employees
and/or clients.
 Includes, non-medical masks, gloves, aprons, etc.

BOOKING APPOINTMENTS
 Walk-ins are not permitted at this time, all appointments must be pre-booked and scheduled.
 Stagger appointments to ensure physical distancing is maintained and to allow enough time to
properly clean and disinfect the work station, instruments, equipment and common touch
surfaces between each client.
o Extra time should be scheduled between appointments to allow for enhanced cleaning.
 An assessment of each client is to be completed on the phone prior to booking an appointment.
If the client is exhibiting symptoms of COVID-19 or is required to self-isolate, do not book an
appointment. Ask the client to cancel their appointment if they develop symptoms or have a
close contact who is confirmed or suspected of COVID-19.
 Only the client is to attend the appointment – no family or friends, unless the client is a minor
and parental consent is required. It this case, a plan must be developed to limit risks to the
client, parent/guardian and artist.
 Avoid booking large groups for services unless physical distancing requirements can be
maintained.
 Ask the client to arrive no earlier than 5 minutes before the scheduled appointment.
 Consider adjusting or cancelling fees for clients who cancel appointments for COVID-19 related
reasons.
FACILITY
 Where waiting areas are not large enough to enable 2 metres of distancing, ask clients to wait
outside or in vehicles until their appointment time. Call or text them when ready.
 Remove magazine racks, booklets, brochures, toys and product sell sheets from client areas.
 Do not have product testers available.
 Signs should be in place to remind employees and clients of the COVID-19 related precautions,
such as physical distancing.
 If feasible, design a flow for clients through the facility to prevent crossing over.
 Determine the occupancy limits for common areas and post in a visible location.
 Ensure physical distancing can be maintained in break rooms, lunch rooms, storage rooms, etc.
o Consider staggering breaks to avoid unwanted crowding.
 Consider installing a physical barrier at the reception area between clients and employees.
 Consider reducing the amount of retail products on shelves to allow for easier cleaning.
o Advise clients to limit unwanted touching of retail products.
 Alcohol-based hand rub (60%-90%) is to be available at the entry and exit as well as throughout
the facility as required.
 There is to be no food and beverage service at this time.
 If there are multiple entry points to the facility, consider designated one door for entry and
another for exit.
 Work stations must be a minimum of 2 metres apart. If this is not possible, an acceptable
physical barrier must be in place to provide adequate, safe separation.
o Any proposed barrier must be approved for use by Fire Inspectors and the Worker’s
Compensation Board.
o Barriers must be included in the cleaning and disinfection protocols.
o If physical distancing cannot be maintained between work stations, stagger
appointments or work in cohorts.
o If cohorts are used, avoid interacting with other cohorts.
 Floor markings are to be used to ensure physical distancing of employees and clients.
 Develop and implement a plan to promote physical distancing during consultation, procedure
and payment processes.
APPOINTMENTS
 Consultations are to be completed on the phone or internet as best possible. There should be
limited direct contact onsite.
 Clients must practice proper hand hygiene when entering and exiting the facility.
 Avoid unnecessary physical contact (ie. shaking hands).
 Have the client remove and replace their own jacket rather than having an employee assist.
 Complete client records are to be kept for invasive procedures, as outlined in the Guidelines for
Personal Services Facilities.
 Records including the client’s full name, phone number and address are to be kept for all other
services to assist in contact tracing if required.
 Online pre-payment or contactless payment is encouraged.
 If cash payments are accepted on-site, it is best to have a dedicated employee assigned to this
task. The employee must wash hands after each cash transaction.
ILLNESS POLICY/EDUCATION
 A written illness/exclusion policy must be in place.
 All employees must self-monitor for symptoms and report to their supervisor, if they have
concerns about possible COVID-19 exposure or possible symptoms.
 Any employee who develops symptoms of COVID-19 while at work must immediately perform
hand hygiene, report to management, avoid contact with others and leave as soon as it is safe to
do so. The employee is to be tested for COVID-19 as soon as possible at a drop in clinic.
 Symptomatic employees will be required to self-isolate until tested for COVID-19 and the
negative results are confirmed.
 If the test results are negative for COVID-19 but the employee remains ill and/or symptomatic,
they should remain away from the workplace.
 Employees must be educated on the appropriate measures to prevent infection and disease
transmission.
PERSONAL PROTECTIVE EQUIPMENT
 Non-medical masks are required to be worn in retail businesses, buildings or rooms of
businesses where services are provided to the public, by both staff and clients. Services which
require the removal of a client’s face mask are to be suspended.
 Also, consider wearing eye protection and aprons.
 It is important to educate employees and clients on the proper use of masks.
 Continue to follow existing occupational health and safety recommendations and requirements.
CLEANING AND DISINFECTING
 Enhanced cleaning and disinfection of work stations, instruments and equipment used and
common touch surfaces must be completed between each client.
 Routinely clean and disinfect common-touch surfaces in washrooms.
 A detailed sanitation plan which includes the following information is required:
o The names and mixing instructions for the cleaners, disinfectants, and sanitizers that will
be used
o A list of all the surfaces that will be cleaned and disinfected.
 When using a chemical disinfectant, it is important to follow the manufacturer’s written
directions. All products used as a disinfectant must have a Drug Identification Number (DIN) or
a Medical Device License (MDL). Foreign approvals (FDA, EPA, etc.) are not recognized in
Canada.
 It is important to choose the right disinfectant for the task being completed. See the attached
‘’Choosing a Disinfectant’’ information sheet.
GENERAL INSTRUMENT AND EQUIPMENT USE
 Follow all recommendations outlined in the Guidelines for Personal Services Facilities.
 Avoid sharing instruments and equipment between work stations. Each employee should have
their own set of instruments.
o To allow adequate drying time between appointments, it is best to have multiple sets of
instruments (ie. nail brushes, make-up brushes, etc.)
 Only use instruments and equipment that can be cleaned and disinfected, or disposed of,
between each client.
o If an instrument cannot be cleaned and disinfected between each client (ie. toe
separators, nail files, needles, etc.) it must be disposed of.
 All instruments and equipment must be cleaned and disinfected with the appropriate level
disinfectant between each client.
 Towels, robes, table coverings, etc. must be laundered between each client.
 Refer to Appendix B in the Guidelines to determine the level of disinfection required for
instruments and equipment.